Netflix Phising, Scam, and Account locked.

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Did you receive an email or text (SMS) requesting your Netflix account email, phone number, password, or payment method? If so, it probably did not come from us. Here are some tips to identify and handle a suspicious email or text and keep your account safe.

How do I know if an email or text is actually from Netflix?

  • We will never ask you to enter your personal information in a text or email. This includes:
    • Credit or debit card numbers
    • Bank account details
    • Netflix passwords
  • We will never request payment through a 3rd party vendor or website.
  • If the text or email links to a URL that you don’t recognize, don’t tap or click it. If you did already, do not enter any information on the website that opened.

What should I do if I received a suspicious email or text?

Scammers can’t get information from you unless you give it to them. So don’t click any links in the messages or reply to them.

Suspicious emails

  1. Don’t click any of the links or open any of the attachments.
  2. Forward the email to
    If your email is rejected when you forward it, it means we have already received a copy of the phishing message. You don’t need to do anything else except delete the email or message.
  3. Delete the email.

Suspicious text messages (SMS)

iPhoneiPadiPod Touch

  1. Tap and hold the message that you want to forward.
  2. Tap More… and then the Forward arrow Forward arrow .
  3. Enter
  4. Tap Send Send arrow.
  5. Delete the message.


  1. Tap and hold the message that you want to forward.
  2. Tap More Menu and then Forward.
  3. Enter
  4. Tap Send Send arrow.
  5. Delete the message.
If your email is rejected when you forward it, it means we have already received a copy of the phishing message. You don’t need to do anything else except delete the email or message.
Text fees may apply.

What should I do if I clicked a link or provided personal information?

  • Change your Netflix password to a new one that is strong and unique to Netflix.
  • Update your password on any websites where you use the same email and password combination.
  • Contact your financial institution if you entered any payment information, as it may have been compromised.
  • Forward the message to with the steps above.

What are the best ways to keep my information safe?

Be careful anytime you get an email or text requesting personal information.

  • Don’t click a link when in doubt; go directly to the company website instead.
  • Never provide personal or financially sensitive information through email.
  • Check the sender’s address to see if it looks legitimate.
  • On a computer browser, hover over any links before clicking on them to see the URL. Make sure the links go where you expect them to.
  • Install anti-virus software to help guard your devices and personal information.

Phishing Scams When you fall victim to phishing scams it is encouraged to reveal sensitive information that could be used to send unsolicited advertisements or even for criminal purposes. This type of information usually is comprised of passwords that allow access into websites and credit card numbers or (on occasion) Social Security numbers and bank account numbers and so on. The information is then used to steal your funds from your account. A range of phishing emails that can be missed through your fingers: A genuine-looking email purporting to originate from your bank, credit card company or different financial institution. The email will offer an URL, then asking you to click it to update your account details. The website is extremely convincing, so many people click the link and fill in their log-in details. It’s very much the same as your bank’s site, in fact. This is why it is so hard to recognize these fraudulent emails. The emails appear normal. But, the majority of banks don’t request that you update your information through clicking a link within an email. Tax Refund Email Scam The Internal Revenue Service is alerting the public to the possibility of a tax refund scam email. You receive an email from the IRS telling you they owe you the tax refund. You are directed to go to a link that will take you to the “IRS” website. On this page, you will be asked to enter your Social Security number as well as other details, so that you can log into your account. This email is fraudulent and is designed solely to take your identity. IRS Does Not Allow Email to Discuss and Request Information About Individuals According to their website As stated on their website, the IRS does not make use of email to reach you. It is unlikely that they would use email to inform you about tax refunds. The IRS will use only the postal services or the phone to reach you. Beware of this! Other Scams with Email The email comes from Nigeria scam. The basic idea behind the scam is that an email comes from someone who claims that they want to transfer money from the country of a specific country, usually Nigeria however there are issues with taxation, corrupt law enforcement officials, or any other issues which require a large amount of money, or else prevent this money from taken out of the country completely. Then you are being asked to help. In exchange for your assistance you could be offered the chance to win a substantial amount, ranging from thousands of dollars. The issue is that they require your financial information in order to transfer the money to your account. Please do not believe it! Many people have been sucked into these frauds. They are after the money and not the other way around. Various Types Of Bad Email Other types of harmful email are attachments packed with viruses. They also may entice you to click on a hyperlink in which a Trojan horse, malware or virus is downloaded onto your computer. Preventing Losses Utilizing common sensitivities is the best method to stay clear of Phishing viruses, Phishing other scam emails. Beware of clicking hyperlinks from businesses or individuals who are not solicited. A few ways to safeguard yourself are to update your anti-virus software frequently, enabling the automatic scanning of emails that arrive and the using “live protection” when connecting to Internet. Get a different type of malware blocking software if it’s not part of your anti-virus software. Windows Defender is beneficial for blocking adware and other forms of malware that are hidden from transferring itself onto your system even if you’re conscious of this.

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